Return Policy

30-Day Money Back Guarantee. 

We want you to be happy with your purchase from We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. 

You may return or exchange most merchandise for a refund within 30 days from date of purchase. 

Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, these items cannot be returned back to For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance. 

At returns are easy. Brand New items may be returned or exchanged within 30 days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund. 

Newly Overhauled items are exchangeable for a replacement of the same model on defective items only within 30 days from date of purchase. 

Bulk Packaged items have a 90-Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products. 

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStore to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances. 

We will not accept items back unless they are returned with the manufacturer's original packaging. 

FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment. 

NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than the address provided by our Customer Care team. 

Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase. 

COVID-19 Mattress Return Policy Mandate

Due to the ongoing pandemic, we'd like to ensure the safety of our employees and our customers. Therefore we'd like you to follow this protocol in cases where you are looking to make a return / exchange, you must not be removing your mattresses law tags. If the tags are discarded, the mattress's warranty will be voided, and FactoryOutletStore will not approve a return or exchange. If you are interested in making a return or exchange, please reach out to us at 1(800) 737-4934 or email us at for further instructions. Thank you for shopping with the FactoryOutletStore & Stay Safe!